Shipping and return

  •  Shipping

The knuffelwebshop.nl calculates the actual shipping costs. So no fixed amount and no administration fee. We ship by TNT or DHL. Normally we will ship your order within 1 business day after payment. For TNT packet shipping we will send you a barcode after shipping, which allows you to track your package. You can specify the way you wish to receive the articles. At the end of your order you will see these shipping costs. You can always decide not to place the order. If you have already ordered but decide you do not want the order, please let us know immediately. We do not have to keep the items in stock for you and can make another child or parent happy.  

 

  •    Shipping abroad

Currently, we deliver in Belgium, France, Germany, Ireland, Luxembourg, Austria, United Kingdom, Sweden and the United States. If you want delivery outside these countries, send us an email about the possibilities.

Should your package be returned to us because you have given a wrong address or the carrier has made multilple attempts or it is not collected at the pick-up point, we will not refund the shipping costs and will not ship your package again for free. You are responsible for receiving your package.     

  • Return

Returns can be made within 14 days. Always contact us first. Items must not be damaged and must be in original packaging. After receiving the items in good condition we will refund the amount. Please note: The shipping costs are your responsibility and non-refundable!