Terms & Conditions

Prices quoted

All our prices include Tax, but exclude shipping.
   

Delivery and payment conditions

You can order the items on our website. After placing your order, you will receive a confirmation email containing the specifications of your item, price,
shipping and payment method.
Once we receive your payment, we will send you a confirmation and we will indicate when we will ship your order. . In order to keep the costs as low as possible we can only deliver after advance payment. In the order confirmation, the invoice amount includes shipping costs. Transfer this amount to Ing Account number NL77 INGB 0007498577 t.n.v Boy's Friends For payments from abroad: IBAN: NL77 INGB 0007498577 / BIC: INGBNL2A Once we receive your payment, we will send you a confirmation and we will indicate when we will ship your order. . As a registered customer you can follow the order by logging in.
    

Not available or in stock

It may appear that a desired item is temporarily sold out. In this case we will inform you as soon as possible about the expected delivery time. You can then choose to wait for the item to come into stock, pick a new item or cancel the original order. 
In the latter case, any money already paid will be returned immediately.     
 

Price changes

The Knuffelwebshop reserves the right to calculate the correct price or any price changes for an incorrect price in the shop. The customer has the right to waive the purchase.     
Returns can be made within 7 days. Always contact us first. Items must not be damaged and must be in original packaging. After receiving the items in good condition we will refund the amount. Please note: The shipping costs are non refundable! We advise you to check your purchase immediately and to notify us as soon as possible, but at least within 7 days, of any defects.

Pick up?

You can also pick up the items. Let us know what you are getting from our stock.
The items to be collected must be paid in cash.
 

Privacy

The information you provide will be treated with care and confidentiality. We do not sell personal information to third parties.